Customer Churn

As a startup or even a fast-growing organization, one key indication to watch out for is customer churn, a percentage of customers who have stopped using your product or services.

Customers are hard-earned and no organization wants to lose them.

Whilst this might not be a happy number to look at, it gives the Retention manager an idea of WHO and WHY certain clients are refusing to continue with the organization, and most importantly it helps the team look out for ways to prevent further clients from leaving the service.

Made use of PowerBi for my visualization but you can try using Tableau or any other visualization tools you prefer.

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